Dear Channel Partners,

In response to the many channel requests over the years to simplify the trial, installation, purchase and renewal processes for customers, MDaemon 18.0.0 will introduce a single installer and license key to manage the software. Specifically, these changes are:

  • Former plug-ins will now be referred to as “licensed features.” The single installation includes: MDaemon Connector for Outlook (formerly Outlook Connector), MDaemon AntiVirus (formerly SecurityPlus) and ActiveSync.
  • A single license key will be associated with MDaemon, MDaemon Connector, MDaemon AntiVirus, and ActiveSync.

To understand the benefits of this process, we have summarized the sales scenarios below:

New Purchase:

  • MDaemon only:  No change.  A new MDaemon serial number will be issued at the completion of the transaction.  Please note that all new MDaemon serial numbers are issued under the assumption that MDaemon version 18.0.0 or higher will be installed.  See other FAQs for information regarding the use of older versions with single installer serial numbers.
  • MDaemon with licensed features:  When a customer purchases a new MDaemon license, they will have the option to add licensed features at the point of sale on the web site. This is similar to what occurs today when the former plug-ins were selected on the purchase page. The primary difference being that once the purchase is complete, the customer will receive a single serial number that will enable MDaemon and all licensed features purchased to function.
  • Licensed feature(s) only: When a customer purchases MDaemon Antivirus, MDaemon Connector, or ActiveSync, the MDaemon Technologies ecommerce system will ask for the serial number of the associated MDaemon server. The system will determine if the MDaemon single installer is in use with that serial number, and if so, the transaction will be completed and the serial number issued will be the same as the MDaemon Server.  If single installer is not in use, a unique serial number will be issued for each licensed feature.

Renewal Purchase:

  • MDaemon only:  No change.  The term of the existing license will be extended, and the same serial number will be issued.
  • Licensed feature(s) only: When a customer purchases MDaemon Antivirus, MDaemon Connector, or ActiveSync, the MDaemon Technologies ecommerce system will ask for the serial number of the associated MDaemon server. The system will determine if the MDaemon single installer is in use with that serial number, and if so, the transaction will be completed and the serial number issued will be the same as the MDaemon Server.  If single installer is not in use, a unique serial number will be issued for each licensed feature.

Upgrade Purchase:

  • The same process as renewal purchases will be followed when a customer needs to upgrade versions or add users from a non-expired version prior to MDaemon 18.0.0.

Important Note: Channel partners using the XML ordering process will receive a separate email detailing changes to the XML order process.

 

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