Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results. Adoption has now slowed (51% adoption in 2017; 53% adoption in 2018). And budgets remain low in contrast to the ROI and transformation expectations for AI (under $2M for 2018). Will firms claim defeat?
On the contrary — in 2019, Forrester predicts that firms will address the pragmatic side of AI now that they have a better understanding of the challenges and embrace the idea that “no pain means no AI gain.” The AI reality is here. Firms are starting to recognize what it is and isn’t, what it can do and what it cannot. And they are seeing the real challenges of AI versus what they assumed the challenges would be. Firms will focus their attention on the data foundations, take creative approaches to building and holding on to AI talent, weave intelligence into business processes, and begin to establish the mechanisms to understanding why AI is acting the way it is.
Here are the takeaways from the predictions.
Source: DRJ New feed